Analytics and session recordings
These help us see which pages and products people use, and where the checkout loses people. With your permission we also record browsing sessions — clicks, scrolling and the pages shown — so we can find and fix problems.
Recordings never include what you type, and pages that show your personal details (your account, checkout and orders) are recorded with all of their text hidden. Card details are entered on our payment provider's page and never reach us. Recordings are stored in the European Union and deleted after 30 days. Nothing is collected unless you accept.
Cookies we set
| Cookie | Stored as | Provider | Category | Purpose | Duration |
|---|---|---|---|---|---|
| _medusa_cart_id | Cookie | TipiTam | Necessary | Remembers your shopping bag between visits. | 7 days |
| _medusa_jwt | Cookie | TipiTam | Necessary | Keeps you signed in. | 7 days |
| _medusa_cache_id | Cookie | TipiTam | Necessary | Keeps your view of the catalogue consistent. | 1 day |
| _medusa_locale | Cookie | TipiTam | Necessary | Remembers your chosen language. | 1 year |
| tt_market | Cookie | TipiTam | Necessary | Remembers the country you chose for shipping. | 1 year |
| _medusa_pending_customer | Cookie | TipiTam | Necessary | Holds the details you entered at sign-up until you verify your email. | 1 day |
| tt_consent | Cookie | TipiTam | Necessary | Remembers your cookie choices. | 6 months |
| ph_* | Cookie | PostHog (EU Cloud) | Analytics | Identifies your browser to our analytics, so repeat visits are not counted as new people. | 1 year |
| ph_*_posthog | Local storage | PostHog (EU Cloud) | Analytics | Holds the same analytics identifier and your session details in your browser's storage, including whether this session is being recorded. | Until you withdraw consent or clear your browser storage |
| __ph_opt_in_out_* | Local storage | PostHog (EU Cloud) | Analytics | Records that analytics is switched off for this browser. | Until you withdraw consent or clear your browser storage |
| ph_* | Session storage | PostHog (EU Cloud) | Analytics | Groups the events and the session recording from this tab into one browsing session. | Until you close the tab |
| tt_purchase:* | Local storage | TipiTam | Analytics | Remembers that an order was already counted, so a refresh does not count it twice. | Until you withdraw consent or clear your browser storage |
| tt_begin_checkout:* | Session storage | TipiTam | Analytics | Remembers that this checkout was already counted, so moving between steps does not count it twice. | Until you close the tab |