Shipping and returns policy

Version applicable from 01/04/2026.

The items offered on the TIPITAM platform (hereinafter the “Platform”) are sold by independent professional sellers (hereinafter the “Sellers”). The company TIPITAKA (hereinafter the “Company”) operates the Platform but is not the seller of the items.

This policy covers the returns policy common to all Sellers and sets out the rules that apply to all sales concluded on the Platform, in particular the rights guaranteed to you by law.

Each Seller has their own returns policy, which can be consulted on each Seller’s page or, failing that, before you confirm your Order.

The Seller’s conditions may be more favourable than the general conditions described in this document, for example a longer return period or free returns. They can never reduce the rights that the law grants you. In the event of a conflict, the rule most favourable to you applies.

Items are delivered to mainland France, including Corsica.

The following are not served:

• French overseas departments, regions and collectivities: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, French Polynesia, New Caledonia, Wallis and Futuna, and the French Southern and Antarctic Lands;

Each Seller chooses their carrier and sets their own delivery costs and delivery times. These are shown on the product page and summarised in the basket before you confirm your Order. The total price displayed at that point includes the price of the items, VAT and delivery costs.

Where your Order includes items from several Sellers, each Seller ships their items separately. You will therefore receive several parcels, and the delivery costs of each Seller are added together.

The Seller delivers the items within the time or on the date stated when the Order was placed. If no time is stated, the Seller delivers them without undue delay and at the latest 30 days after the conclusion of the sales contract.

You receive an Order confirmation by e-mail and then, for each parcel shipped, a tracking link. You can also track your Orders from your Buyer Account if you have created one.

If an item is not delivered within the agreed time, you may ask the Seller, through the Company, to deliver it within a reasonable additional period. If the item has still not been delivered when that period expires, you may terminate the contract. You may also terminate it immediately if the Seller refuses to deliver or is unable to make the delivery for reasons attributable to them.

In the event of termination, you will be refunded all sums paid, including delivery costs, at the latest within 14 days of termination. If the parcel reaches you after termination, you must refuse it or return it at the Seller’s expense.

You are responsible for providing the correct delivery address. Neither the Seller nor the Company is responsible for an error in entering the delivery address. No refund request will be processed if delivery is made to an address at which you cannot receive the parcel.

The risk of loss or damage passes to you only when you, or a person you have designated, take physical possession of the item. Until then, any loss or damage during transport is the responsibility of the carrier or the Seller.

On receipt, we recommend that you check the condition of the parcel in front of the delivery person and note your reservations if it is damaged. Then report any damage or missing item to the Company as soon as possible, with photographs if possible. The absence of reservations on delivery does not deprive you of your rights against the Seller, in particular the legal guarantee of conformity.

Check the delivery address before confirming your Order. If you notice an error after confirmation, report it to the Company immediately. Once the parcel has been shipped, the address can no longer be changed. This does not deprive you of your right of withdrawal.

You have 14 days to withdraw from a purchase without giving any reason. The period runs from the day on which you, or a person you have designated, take physical possession of the item. Where the same Seller delivers an Order to you in several parcels, the period runs from receipt of that Seller’s last item. If the period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

To withdraw, you may either:

• use the “withdraw from contract here” function available in your Order tracking or in your Buyer Account, then confirm with the “confirm withdrawal” button;

• send the Company the withdrawal form reproduced in the annex, or any other unequivocal statement, to tipitam@tipitam.eu.

The Company receives your request on behalf of the Seller and sends you an acknowledgement of receipt on a durable medium without delay. It gives you the Seller’s return address and instructions.

The right of withdrawal does not apply to:

• items made to your specifications or clearly personalised;

• items unsealed after delivery that cannot be returned for health protection or hygiene reasons.

Where an item falls under one of these exceptions, the product page states this clearly before the Order.

After communicating your decision to withdraw, you send the items back to the Seller, at the address given, no later than 14 days after that communication, unless the Seller offers to collect them.

You may try on the items as you would in a shop, without removing the label. You are liable only for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item, for example if the item has been worn beyond trying on, washed or damaged. To make your return easier to process, we recommend that you leave the labels attached and return the item with its accessories.

Pack the items carefully and preferably use a tracked shipping method, keeping the proof of postage.

If your Order included items from several Sellers, each item is returned to the Seller concerned, at that Seller’s address.

Unless otherwise stated in the Seller’s returns policy, the direct cost of returning the items is borne by you when you exercise your right of withdrawal.

Return costs are always borne by the Seller where the item delivered is defective or not in conformity.

The Company refunds you, on behalf of the Seller, all sums paid for the returned items, including the initial delivery costs. Only the supplementary cost resulting from your choice of a more expensive delivery method than the standard delivery offered is not refunded.

The refund is made without undue delay and at the latest 14 days after the Company has been informed of your decision to withdraw. It may, however, be withheld until the Seller has received the items or until you have supplied proof of having sent them back, whichever is earlier.

The refund is made using the payment method used for the Order, unless you expressly agree to another method. You will not incur any fees as a result of the refund.

Some Sellers grant a return period longer than the 14-day legal period, or offer exchanges. These conditions are set out in their returns policy. After the legal period has expired, a return is accepted only if the Seller has provided for it.

Independently of the right of withdrawal, you benefit from the legal guarantee of conformity for 2 years from delivery, and from the warranty against latent defects (garantie des vices cachés). In the event of a defect, you may choose between repair and replacement of the item, free of charge. If this is impossible or is not done within 30 days, you may obtain a price reduction or termination of the contract and a refund. The detailed conditions are set out in the general terms of sale.

Report the defect to the Company, with a description and, if possible, photographs. The Company forwards your request to the Seller and follows it up.

For any question or complaint about a delivery, a return or a refund, first contact the Company by writing to tipitam@tipitam.eu or by using the matrix.tipitam.eu channel. The Company handles your request with the Seller concerned.

If your written complaint is unsuccessful, you may refer the matter free of charge to the consumer mediator.

Please complete and return this form only if you wish to withdraw from the contract.

To TIPITAKA, acting on behalf of the Seller [name of the Seller concerned]:

I hereby give notice that I withdraw from my contract for the sale of the following goods:

·        Order reference and description of the item:

·        Ordered on / received on:

·        Your name:

·        Your address:

·        Your signature :

·        Date: